Importance of ISI and BIS certification for Better Customer Satisfaction

Importance of ISI and BIS certification for Better Customer Satisfaction

In a world where everyone wants nothing but the best in terms of quality, there are many responsibilities on the industries to provide the best level of quality to the customers to ensure better customer satisfaction. With increasing awareness about quality among people, now every customers knows the factors that must be checked for a high quality products and hence is capable to determine whether the products is of a superior quality or not. They are willing to pay extra prices for a better quality products and this is the reason that is forcing the manufacturers to focus more and more on the quality of the products they deliver to the customers. In addition to customer satisfaction, the regulatory authorities also understand that the high quality of products and materials is very essential for better safety of the users and customers. This is why the regulating authorities have set some of the quality standards that must be satisfied by the products so that they could be marketed into the markets in the domestic as well as international markets.

In India, we have quality testing standards such as BIS and ISI that are designated to set the norms for assessment of the quality of products. It is also the job of ISI and BIS to provide certification to the manufacturers implying that they are following all the guidelines that have been set by the regulatory authorities.

What are ISI and BIS?
ISI stands for Indian Standards Institution that is designated to provide the certification for the better quality products in the markets. The ISI mark is considered to be the highest mark of quality in India. The BIS stands for Bureau of Indian Standards. It is an organisation that conducts all the audits, assessments and certification processes that are required to provide the ISI certification to a certain product or a company. BIS is the agency that is responsible for conducting audits of the products and manufacturing facilities and hence ensures that they are able to provide superior quality products to the customers ensuring their better safety.

Benefits of ISI Certification
When a product is provided with an ISI mark on it, it automatically depicts a high quality standard of the product. The ISI certification is given only to the products or manufacturers that are dedicated to follow all the quality control guidelines that have been dictated by BIS and hence are capable of providing better quality products. When a customer sees an ISI mark on the product, it automatically instils a confidence in the customer that this product is a value for money as it has been tested for quality and is meant to deliver high performance and efficiency. In this way, the manufacturer scan attain better customer satisfaction.

Applying for ISI certification
To apply for ISI certification of products, the manufacturers can submit their application in the nearest BIS office. Once the application is submitted, an officer assesses the application and determines whether the manufacturer has the capability to provide the best quality products or not. The products are tested in the BIS certified labs then they are provided with the certification if the products pass the test. The manufacturers need to provide all the documents related to the testing of the products as well. It is also important that the products are tested through the testing instruments that are in compliance with the BIS regulations and NABL accredited.

Pacorr offers a wide variety of testing instruments that conform to the regulations set by ISI and BIS such as Plastic testing instruments, paper testing instruments, textile instruments, PET and preform testing instruments and many more. With testing instruments offered by Pacorr, the manufacturers can easily prepare their products for ISI and BIS certification and ensure to deliver the best quality products to the customers.